Refund policy
Refund & Return Policy
Last updated: September 24, 2025
At Art Coolture, your satisfaction is our top priority. Every product is made-to-order, helping us reduce waste and deliver unique, high-quality art directly to you. Because of this custom production process, we generally do not accept returns for reasons other than damage or defects.
Damage or Defective Items
If your order arrives damaged or defective, we’ll make it right. Please follow these steps:
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Contact Us Promptly
Email hello@artcoolture.com within 30 days of receiving your order. Include your order number and a detailed description of the issue.
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Provide Clear Images
Attach photographs of the damaged or defective item and the packaging (if applicable). This helps us assess and resolve your case efficiently.
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Review & Resolution
Our support team will review your claim. Depending on the situation, we may offer:
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A replacement
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An exchange for another item
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A refund
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We aim to resolve all cases quickly to ensure your satisfaction.
Non-Returnable Items
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Because our products are made-to-order, we cannot accept returns or exchanges for reasons such as size, color preference, or change of mind.
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This policy helps us maintain our sustainability commitment and minimize waste.
Shipping Costs
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If your return is approved due to damage or defects, we cover the shipping costs for returning the item and sending your replacement.
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In all other cases, shipping costs are non-refundable.
How to Contact Us
For questions about your order or this policy, email us at hello@artcoolture.com. We’re here to help and ensure your experience with Art Coolture is a positive one.